Terms of Service

�1. Definitions

Whenever this Terms of Service refers to:

1. Do More Soft (Service Provider) � Do More Soft, a company operating from its registered office, being the sole owner, operator, and licensor of the MoreSales system and the exclusive party to any service agreement;
2. Client � a natural person conducting business activity, a legal entity, or an organizational unit without legal personality that enters into a service agreement with Do More Soft;
3. MoreSales System � a SaaS (Software as a Service) CRM/ERP platform accessible via a web browser, designed for multi-channel e-commerce sales management, owned exclusively by Do More Soft;
4. Custom Deployment (Customization) � a service consisting of customizing, configuring, and extending the MoreSales System according to the Client's individual requirements, performed exclusively by Do More Soft under a separate deployment agreement;
5. Plan � a subscription tier selected by the Client (Mini, Pro, Business) defining the scope of features and usage limits;
6. SLA (Service Level Agreement) � an agreement defining guaranteed service levels provided by Do More Soft, including availability parameters, response times, and escalation procedures;
7. Client Dashboard � the individual account and subscription management interface accessible after logging into the MoreSales System;
8. Billing Period � a monthly or annual billing cycle, depending on the payment model selected by the Client.

�2. Scope of Service

Do More Soft provides electronic services to the Client in a SaaS model, including but not limited to:

• Access to the MoreSales System in accordance with the selected Plan;
• Integration with marketplace platforms (Allegro, Amazon, Temu, eBay, Shopify, and others);
• Order management, warehouse (WMS), courier, invoicing (KSeF), and reporting modules;
• Technical support provided directly by Do More Soft in accordance with SLA terms;
• Regular updates and feature development of the System.

The detailed scope of features for each Plan is available at moresales.domoresoft.com � Pricing.

�3. Custom Deployments (Customization) � 24-Month Contracts

Do More Soft offers Custom Deployment services under separate deployment agreements. Framework conditions:

3.1. Contract period and commitment

• The deployment agreement is concluded for a minimum period of 24 months from the date of signing with Do More Soft;
• Under the agreement, Do More Soft performs deployment, configuration, integration, and training work according to the agreed schedule;
• Early termination by the Client results in an obligation to pay a contractual penalty equal to 30% of the remaining contract value.

3.2. Scope of deployment

Custom Deployment performed by Do More Soft includes but is not limited to:

• Business requirements analysis and preparation of technical specifications;
• System configuration for the Client's individual processes;
• Development of dedicated modules and integrations;
• Data migration from existing systems (e.g., BaseLinker, other CRM/ERP);
• Client staff training;
• Post-deployment support for the duration of the agreement.

3.3. Schedule and acceptance

• Work is carried out in stages (sprints) with regular partial acceptance reviews;
• The Client has 5 business days to submit comments on each partial acceptance;
• Failure to submit comments within the deadline constitutes acceptance of the stage;
• Final acceptance of the deployment is confirmed by a handover protocol signed by both parties.

3.4. Warranty and support

• Do More Soft provides a 12-month warranty on Custom Deployment elements from the date of final acceptance;
• The warranty covers repair of defects resulting from bugs in the delivered software;
• The warranty does not cover issues arising from modifications made independently by the Client or changes in third-party systems or APIs.

�4. Rights and Obligations of the Parties

4.1. Obligations of Do More Soft

• Ensuring availability of the MoreSales System in accordance with SLA parameters (min. 99.5% monthly for Business plan);
• Regular backups of Client data (at least once daily);
• Promptly informing the Client of scheduled maintenance (at least 48 hours in advance);
• Ensuring data security in accordance with industry best practices and GDPR requirements;
• Providing technical support within the scope of the selected Plan.

4.2. Obligations of the Client

• Timely payment of fees to Do More Soft in accordance with the selected Plan and Billing Period;
• Ensuring the security of Client Dashboard access credentials;
• Using the MoreSales System in accordance with its intended purpose and applicable law;
• Promptly notifying Do More Soft of any detected irregularities;
• Maintaining up-to-date contact and billing information.

4.3. Client rights

• Right to export own data in CSV/JSON format at any time;
• Right to upgrade the Plan at any time during the Billing Period;
• Right to cancel the service with the applicable notice period (30 days for monthly subscriptions, until end of the current period for annual);
• Right to file complaints in accordance with �7 of this Terms of Service.

�5. Payments

Payment terms for services provided by Do More Soft. All fees for the international (English-language) market are denominated in USD (US Dollar).

5.1. SaaS Subscription

5.2. Custom Deployments

• Individual pricing based on requirements analysis, prepared by Do More Soft;
• Payment in monthly installments over the contract period (min. 24 months) or as a one-time payment;
• Invoice issued by Do More Soft at the beginning of each Billing Period;
• Payment due: 14 calendar days from the invoice date.

5.3. General terms

• All prices are quoted in net amounts (USD), exclusive of applicable taxes;
• Deployment prices displayed on the website are starting prices (from) � the final quote is determined individually based on the scope of work;
• Payments are made via bank transfer or online payment system;
• In case of payment delay exceeding 14 days, Do More Soft reserves the right to suspend access to the System;
• Late payment interest is charged at the statutory rate for commercial transactions.

�6. Intellectual Property

6.1. MoreSales System

All copyrights, trademarks, and other intellectual property rights to the MoreSales System, including its source code, user interface, documentation, and algorithms, belong exclusively to Do More Soft. The Client acquires only the right to use the System under the license granted by Do More Soft for the duration of the subscription.

6.2. Custom Deployments � code ownership

• Modules and integrations created as part of a Custom Deployment are the property of Do More Soft, unless the deployment agreement provides otherwise;
• The Client receives a non-exclusive, non-transferable license to use Custom Deployment elements for the duration of the agreement with Do More Soft;
• Upon Client request, assignment of economic copyrights may be agreed � terms are negotiated individually and included in the deployment agreement with Do More Soft.

6.3. Client Data

Data entered into the System by the Client remains the exclusive property of the Client. Do More Soft processes it solely for the purpose of providing services and does not share it with third parties, except as described in the Privacy Policy.

�7. Complaints and SLA

7.1. Filing complaints

• Complaints should be submitted to Do More Soft at: [email protected];
• A complaint should include: description of the issue, date and time of occurrence, Client identification data;
• Do More Soft acknowledges receipt of a complaint within 1 business day.

7.2. SLA parameters guaranteed by Do More Soft

7.3. Complaint resolution

• Do More Soft resolves complaints within 14 business days from the date of receipt;
• If a complaint is accepted, Do More Soft takes corrective action immediately;
• If System downtime exceeds SLA parameters, the Client may request a proportional fee reduction for the relevant Billing Period.

�8. Final Provisions

• This Terms of Service enters into force on February 23, 2026;
• Do More Soft reserves the right to amend this Terms of Service, notifying Clients at least 30 days in advance;
• Changes to this Terms of Service do not affect rights acquired by Clients under active subscriptions;
• Matters not regulated by this Terms of Service shall be governed by the applicable laws of the jurisdiction of Do More Soft's registered office;
• Any disputes arising from this Terms of Service shall be resolved by the court having jurisdiction over the registered office of Do More Soft;
• The current version of the Terms of Service is always available at moresales.domoresoft.com/en/terms.

�9. Contact

For questions regarding this Terms of Service, please contact Do More Soft: